Insurance adjusters are prone to exhaustion due to the stressful nature of their work. Burnout is a kind of overexhaustion that drastically reduces productivity, even if you work the same amount of time as usual. The key to reducing or preventing exhaustion is to reduce stressors. The job of a claims adjuster is very stressful, as it involves a lot of very demanding activities.
However, when you put in the hard work and dedication, the rewards far outweigh all the hard demands of the job. Adjusters know that dealing with damage is stressful, and their main responsibility and goal is to help you get back to normal. Keeping in touch with your adjuster, asking questions, and keeping detailed records could help you move through the claims process as quickly and smoothly as possible. Being patient and kind can go a long way in making the process easier for both you and the adjuster assigned to your claim, especially in the case of a large scale loss. Is the claims adjuster a stressful job? Yes, it can be.
I didn't realize how stressful my job as an insurance adjuster was until I stopped doing it. If you did a good job, the company management would give you more until you felt overwhelmed and then criticized you if you couldn't do it all. I worked almost every weekend and many nights. The lives of claims adjusters can be hectic and stressful. Adjusters are often subject to very high workloads, resulting in longer than average daily working hours and a greater likelihood of exhaustion.
Not only can this exhaustion affect an adjuster's professional life, it can also affect their personal life. Public appraisers are not affiliated with a company, but are licensed to work independently on behalf of a policyholder. Creating more meaningful or strategic functions for claims adjusters does not necessarily require increasing administrative staff to support adjusters in such a new role. Also, how do claims adjusters make money? Independent appraisers who work on disaster claims earn a percentage of the amount of each claim they resolve. I spent just under 4 years as a Level 4 adjuster before being promoted to Level 5 adjuster, which is my current position.
As such, it can help retain adjusters in the workforce, as well as attract new adjusters to the workforce. For example, if a catastrophic storm occurs and an insurance company needs more adjusters than it has employed, it could hire independent appraisers to cover the need. Having experienced claim adjusters is important for your business to run smoothly, as well as to train the next generation of claims adjusters. Claims organizations that want to retain customers for the long term because of strong relationships and optimal service, and not just because of prices, must place greater value on the role of the claims adjuster, as well as prioritize the job satisfaction levels of their claims adjusters and avoid claims adjustment exhaustion. If claims adjusters don't have a work-life balance or if they have to deal with administrative work that doesn't make sense, they may not have much time left for the world to adjust a major problem in claims organizations, where those functions must be performed. The key takeaway here is that being an insurance adjuster can be very stressful. It's important for companies to recognize this fact and take steps to reduce stressors for their employees.
This could include providing more meaningful or strategic functions for claims adjusters or offering better work-life balance opportunities. Doing so will help retain experienced claim adjusters in the workforce and attract new ones.